Privacy Policy - Handmadeglowae

Introduction

Handmadeglowae values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our repair services.

Information We Collect

When you contact us for repair services, we may collect the following information:

Personal identification information (name, email address, phone number, mailing address)
Device information and repair details (device type, model, serial number, problem description)
Communication records and correspondence (emails, phone call records, service history)
Payment information for completed repairs (billing address, payment method details)
Technical information (device diagnostics, repair notes, warranty information)
Website usage data (IP address, browser type, pages visited, time spent on site)

How We Use Your Information

We use the collected information for the following purposes:

Process repair requests and provide repair services
Communicate with customers about repair status, estimates, and completion
Maintain repair records, warranty information, and service history
Process payments and manage billing for services rendered
Improve our services, website functionality, and customer experience
Send marketing communications with your consent (you may opt-out at any time)
Comply with legal obligations and resolve disputes
Analyze website usage patterns and optimize website performance

Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on the following legal grounds:

Contract performance: Processing necessary to fulfill our repair service agreement with you
Legal obligation: Processing required to comply with applicable laws and regulations
Legitimate interests: Processing necessary for our legitimate business interests, such as improving services
Consent: Processing based on your explicit consent for marketing communications and analytics

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service providers: We share data with trusted third-party service providers who assist in operating our business (payment processors, hosting services)
Legal requirements: We disclose information when required by law, court order, or government regulation
Business transfers: In case of merger, acquisition, or sale of assets, your data may be transferred
Protection of rights: We may disclose information to protect our rights, property, or safety, or that of our customers

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Protection

We implement comprehensive security measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Access controls and authentication measures to restrict unauthorized access
Secure storage systems with regular security audits
Employee training on data protection and privacy practices
Regular security updates and monitoring for potential vulnerabilities

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Your Rights and Options

Depending on your location, you may have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data under certain circumstances
Right to restriction: Request limitation of how we process your data
Right to data portability: Request transfer of your data to another service provider
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent for data processing where applicable
Right to lodge a complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within 30 days.

International Data Transfers

Your personal information may be transferred to and stored in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data:

We rely on adequacy decisions by relevant data protection authorities
We use standard contractual clauses approved by data protection authorities
We implement other appropriate safeguards as required by applicable data protection laws

Data Retention Periods

We retain your personal information for the following periods:

Service records: Retained for 7 years after service completion for warranty and legal compliance
Marketing data: Retained until you withdraw consent or unsubscribe
Website analytics: Retained for 26 months in accordance with standard analytics practices
Legal requirements: May be retained longer if required by law or for legal proceedings

After the retention period, we securely delete or anonymize your personal data.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

Third-Party Services

Our website uses the following third-party services that may collect and process your information:

Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns
Google Ads Remarketing: Shows relevant ads to users who have visited our website
Google Analytics: Analyzes website traffic and user behavior (data anonymized where possible)
Google Maps API: Displays location maps and may collect location data

These services have their own privacy policies. We encourage you to review their privacy practices:

You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Use of Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting a prominent notice on our website
Sending an email notification to registered users
Updating the "Last updated" date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Handmadeglowae

3940 NW Urbandale Dr, Urbandale, IA 50322, United States

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+1 (515) 393-4400