Repair Service Policy
Handmadeglowae provides repair services for household appliances and electronics. Once a repair is completed and approved, services are considered fulfilled.
Return Timeframe
Due to the nature of repair services, returns are handled on a case-by-case basis:
- Services may be cancelled before repair work begins
- Once repair is completed, standard return policies apply
- Repairs covered under warranty may be returned for re-repair within the warranty period
- Devices must be picked up within 30 days of repair completion notification
Return Conditions
Returns are accepted under the following conditions:
- Device failure within the warranty period related to the original repair
- Service error or defect in workmanship
- Device returned in substantially the same condition as when repaired
- No damage caused by misuse, accident, or unauthorized modifications
- Original repair parts must be present and intact
Return Shipping Costs
Shipping costs for returns depend on the circumstances:
- Warranty-related returns: Shipping costs covered by Handmadeglowae
- Returns due to customer preference: Customer responsible for shipping costs
- Service error returns: All shipping costs covered by Handmadeglowae
- Local customers may arrange pickup service at our location at no additional charge
Return Process
To initiate a return:
- Contact us via phone or email to explain the issue and request a return authorization
- Provide your repair order number and details about the problem
- Receive return authorization and instructions from our team
- Ship the device using appropriate packaging and insurance (if applicable)
- We will evaluate the device and determine the appropriate resolution
- Receive repair, replacement, or refund as determined appropriate
Non-Returnable Services
The following services are generally non-returnable:
- Completed repairs that are functioning properly
- Diagnostic fees for services performed
- Custom or special-order parts that have been installed
- Time-based consulting or advisory services
- Used consumables, cleaning supplies, or materials
Exceptions may apply for warranty-covered defects or service errors.
General Legal Requirements
In compliance with consumer protection laws:
- We respect all applicable consumer rights and protections
- We engage in fair and transparent business practices
- We provide accessible dispute resolution procedures
- All return requests and resolutions are properly documented
- Returns are processed within a reasonable timeframe
Order Cancellation Policy
Repair service orders may be cancelled:
- Before diagnosis: Full cancellation with no fees
- After diagnosis but before repair: Cancellation subject to diagnostic fee
- During repair: Cancellation may not be possible; fees apply for work completed
- Cancellation must be requested in writing or via confirmed communication
- Refunds for cancellations processed within 5-10 business days
Warranty on Repairs
All repairs performed by Handmadeglowae include a warranty covering workmanship and parts. Warranty terms are provided at the time of service completion. If a repaired device fails under warranty, we will address the issue at no additional cost.
Cancellation Policy
Repair services may be cancelled before work begins. If cancellation occurs after diagnosis but before repair, a diagnostic fee may apply. Once repair work has started, cancellation may not be possible.
Device Pickup
Repaired devices must be picked up within 30 days of completion notification. Devices not picked up within this timeframe may be subject to storage fees or disposal.
Unrepairable Devices
If a device cannot be repaired or repair costs exceed device value, we will notify you. You may choose to retrieve the device as-is or have it disposed of. Diagnostic fees apply in these cases.
Refund Policy
Refunds are considered on a case-by-case basis. If a repair fails to resolve the issue and is covered under warranty, we will re-repair at no cost. Refunds for completed repairs are generally not available unless exceptional circumstances apply.
Refund Procedure
When a refund is approved:
- Refund request is reviewed and approved by management
- Refund is processed within 5-10 business days
- Refund is issued to the original payment method used
- Customer receives confirmation of refund processing
- Refund may take additional time to appear in customer's account depending on payment provider
Partial refunds may be issued for partial services or in cases where only certain aspects of the repair are eligible for refund.
Contact Information
For questions about returns, refunds, or this policy, please contact us at:
Handmadeglowae
3940 NW Urbandale Dr, Urbandale, IA 50322, United States
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+1 (515) 393-4400
Business hours: Monday-Friday, 9:00 AM - 6:00 PM
Handmadeglowae